My Saxo representatives

To strengthen our collaboration and ensure our partnership grows steadily, commercially and operationally, we have built this dedicated service model for you and our asset managers. Here, we demonstrate how we support you and outline what your Saxo representatives do.

Your dedicated account manager  

Your account manager can answer general, technical and operational questions. This includes client onboarding, funding, all post-trade queries and reporting.

They can also help with:

• Escalating operational cases where SLAs have been breached
• Queries requiring cross-department coordination
• General questions about the Saxo platforms (such as SaxoConnect)
• Advice on relevant Saxo services, processes and procedures
• General questions about account reports
• Dedicated service calls

If your Account Manager cannot help, they will guide you in the right direction.

How to contact your account manager  

Use SaxoConnect to create an Institutional service case. Your account manager will answer your query.

If you need to reach your account manager urgently, contact them directly via phone or email. 
 

 
Your dedicated relationship manager 

You also have access to a relationship manager. Their main role is to work closely on developing the relationship with your organisation. They can help you with:

• Sales and commercial initiatives
• Prices and contract negotiations
• Introducing new products, services and related negotiations
• Commercial discussions or disputes

You can contact your relationship manager directly by phone or email.

Access to our Trading Desk  

For queries about market risk, trade execution or order management, please contact our Trading Desk directly, either by phone or the platform’s live chat. Click here for more information .

Daily operational queries  

If you have a post-trade query (i.e. funds transfer, payments), task execution or general question, you can see which team you should contact here, and respective SLAs. They can all be contacted via SaxoConnect, and are always ready to help.