Platform system requirements explained

The platform is compatible with the following browsers and operating systems:

Device type	Operating System	Browser	Full support
PC	Windows 7+	Firefox 102+	X
		Chrome 100+	X
		Edge 100+	X
MAC	OSX 10.14+	Firefox 102+	X
		Chrome 100+	X
		Edge 100+	X
Chromebook	Chrome OS	Chrome 100+	X
Linux PC	Linux	Firefox 102+	X
		Chrome 100+	X
Tablet	iOS11+	Safari 15+	Partially supported*
	Windows RT	Edge 100+
	Windows 8+	Chrome 100+
	Android 10+
Smartphone	iPhone – iOS15+	Safari 15+
	Android 10+	Chrome 100+

*Please note

• Private browsing modes are not supported.

If you or an end-client experience any general platform performance challenges, please ensure the following

• You are using the most up-to-date versions of the browsers mentioned above.
• Reset your browser’s history and clear the cache.
• Your device (PC/Mac, tablet, or smartphone) runs the most up-to-date operating system.
• Try to see if the issue can be reproduced using an "incognito/private browsing mode" on the concerned browser (in the full support column of the table we state whether this is supported).
• If the issue persists, please create a case through the case management module stating your user ID/account number and any screenshots of potential error messages.

On a general note, if the platform issue is preventing you as an institutional partner from managing your market risk, please contact our trading desk directly. They will assist you while the technical issue is investigated separately.