Creating a new case

The Case Management module offers a secure and streamlined method for handling support inquiries and sharing documents.

How to Initiate a New Case

1. Navigate to the Case Management section from the Menu as shown above.

2. Click the 'Create Case' button.

3. Select an appropriate subject or team relevant to your case. Use the 'Show More' button for examples of inquiries each department can assist with.

4. Assign a title to your case and provide detailed elaboration on the query or issue. You may attach files for reference, ensuring they are in accepted formats. Case Management supports files up to 25 MB; compress files exceeding this size. For guidance on uploading compressed files (Zip and 7z), please refer to the below links for Microsoft Windows 10/11 and macOS instructions.

Zip and unzip files - Microsoft Support

Zip and unzip files and folders on Mac - Apple Support