Responding to closed case surveys

This feature enables users to provide a feedback rating on cases designated as 'Resolved' or 'Cancelled'.

How to Access

Users can access micro-survey on closed cases in Case Management grid and on case details screen.

1. Case Management Grid: Access the micro-survey via the "Submit Feedback" hyperlink within the Feedback column of the main grid.

    2. Case Details Screen: Initiate the micro-survey by clicking the "Submit Your Feedback" button on the case details page.

Feature Description

• The micro-survey is available exclusively for cases marked as 'Resolved' or 'Cancelled' within the last seven days. Feedback cannot be submitted for cases closed beyond this timeframe.

• Only one feedback instance is allowed per closed case. Once feedback is submitted, the link becomes inaccessible to the submitting user and all others.

• The micro-survey requests users to rate their experience using a five-point scale: 1 indicates extreme dissatisfaction, and 5 reflects extreme satisfaction. Users can also add a brief comment to supplement their rating.