Renewal of corporate accounts

Users with the "Manage Renewals on Hierarchy" authorisation role can manage their clients ongoing renewals by navigating to Dashboard and select Active renewals.

1. Triggered renewals will have the status New. Users can submit initial information for these clients by clicking on Submit details, which will navigate the user to the renewal details page.
2. After clicking on Submit details on the right, a pop-up screen with the renewal form will 
   launch and the user within your organization can submit all necessary information for the client.
3. The form contains multiple steps and after the last step has been completed, the user can submit all the data by clicking on Submit.

 

Steps within the Renewal form

1. Status updates: Initial status 'New' changes to 'Waiting' post-form submission, progressing to 'In Progress' once under review, limiting access to the renewal form as a KYC specialist is reviewing the  data/documents.

2. Feedback Loop for Additional Information: In some cases, we might have additional questions or documentation required for us to perform the client due diligence for private clients. 

   Navigate to Dashboard --> Client Services --> Active renewals and provide additional information on pending cases marked as "pending". 

   • Users can submit additional information for pending cases by clicking on Submit feedback, which will navigate the user to the renewal details page
   • The user can provide the additional information/documentation by clicking on Provide more info.

• The page has a correspondence section which will show a message from the KYC specialist, with a request to provide additional information and documentation. The user needs to upload the required information and documentation and press Reply.  
• After submitting the feedback, the status will change back from Waiting to In progress. Even though the case is being reviewed and has the status Waiting or In progress, users can still send a message to KYC specialists by using the reply option. All historical correspondence will remain visible in the correspondence section.
• Once all the additional information has been reviewed and approved, the renewal will be completed and moved to the tab Processed. If you have any questions, please contact your account manager via Case Management.